FAQ's

Answers to our most commonly asked questions. Learn how to use VITALSTREAMS.

FREQUENTLY ASK QUESTION

What is VITALSTREAMS?

With Vitalstreams, you can access qualified and certified doctor by secure online video, and the Vitalstreams app – anytime, anywhere, 24/7/365. Vitalstreams is a low-cost, convenient alternative to Urgent Care Clinic visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Vitalstreams is also an alternative to connect patients in remote areas to physicians in urban area. Our doctors can diagnose your symptoms, prescribe, and send e-prescriptions to your nearest pharmacy or to you directly.

Is VITALSTREAMS appropriate for every medical condition?

No. VITALSTREAMS is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, Urgent Care Clinic, or Emergency Room visit for common conditions. You can search, find, and call a doctor on demand on our platform for advice on how to handle life-threatening emergencies from remote areas with no physicians.

What are the most common conditions you consult?

VITALSTREAMS physicians consult all health condition except life-threatening emergency health conditions. If you are in a remote area with no physician onsite, and you need advice on how to handle a life-threatening emergency, please look for and contact any doctor on demand on our platform.

How do I sign up for VITALSTREAMS or activate my VITALSTREAMS account?

You can easily sign up or activate your account by using one of the following methods:

Go online and visit: https://vitatelehealth.com/
Head Towards Sign Up & Complete Sign Up Process
You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.

When can I start using my VITALSTREAMS service?

You can start using VITALSTREAMS immediately after you sign up and activate your account if you are a physician. Sign up and activation are totally free for patients. Hospitals, (public & Private), Clinics (public & private), independent physicians will have to subscribe to our platform service. Please click on the following link to see service packages and pricing.

When is VITALSTREAMS available?

VITALSTREAMS is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays.

Where is VITALSTREAMS available?

VITALSTREAMS is available anywhere in the African continent and around the World. We make sure that each doctor is fully licensed to practice medicine in your country.

How much does it cost to use VITALSTREAMS?

Please click on the following link to see service packages and pricing.

Can VITALSTREAMS be accessed on mobile devices?

Yes, VITALSTREAMS can be accessed on most mobile devices with an Internet connection. Our VITALSTREAMS Mobile App is available for download in the iTunes Store and the Google Play Store

Can a provider prescribe medication as part of an VITALSTREAMS visit?

Yes, if the VITALSTREAMS doctor believes medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice or directly to you.  Please be aware that certain medications may not be prescribed. VITALSTREAMS does not guarantee a prescription will be written; that will be determined by the physician, based on your clinical presentation.

Antibiotics: Everything You Wanted to Know but Were Afraid to Ask

SUMMARY

Like all medications, antibiotics have both benefits and risks. Used for the right reason they are lifesavers, but if used incorrectly, they can cause a variety of problems from allergic reactions to side effects. Additionally, inappropriate use of antibiotics can lead to “antibiotic resistance”, which means the antibiotics might not work for you when you really need it! Read more below to become an expert on this subject:

  • When to use antibiotics:Your VITALSTREAMS provider has many years of education and experience they use to help decide if your problem requires an antibiotic. If they think you have a BACTERIAL infection, then they will likely prescribe an antibiotic, but if they think you have a VIRAL infection, they will avoid giving you an antibiotic since it will not help and may actually cause some harm. In an otherwise healthy individual, most upper respiratory infections (e.g. sinusitis, ear infections) start as a VIRAL illness, and only occasionally develop into BACTERIAL infections after 1-2 weeks.
  • Can VITALSTREAMS help with VIRAL Infections?Absolutely! When you present with symptoms for under a week, your physician will assess your full story any may treat you with decongestants and various anti-inflammatories, but will avoid giving you an antibiotic in this viral phase since it does not help and may cause problems However, if you have more severe symptoms, then your physician will use their best judgement in deciding if you have developed an early bacterial infection and thus  antibiotics would help.
  • Overuse of antibiotics may make them less effective in the future.“Antibiotic resistance” means that antibiotics are becoming less effective overall in the United States as we have overused them for many years. Additionally, no new types of antibiotics have been developed within the last 10 years, so we must be careful with what we have! In other words, not using an antibiotic today may mean that you (and others) may respond better to antibiotics when you really need them in the future.
  • Antibiotics can sometimes do more harm than good.Antibiotic side effects may include gastrointestinal upset, diarrhea, vaginal yeast infections, and decreased effectiveness of oral birth control. Even worse, you may develop an allergic reaction that can range from a mild rash to severe life-threatening breathing difficulties and anaphylactic shock. Finally, an increasingly common risk is developing a severe form of diarrheawhich occurs when the “good bacteria” in your gut is killed off by an antibiotic, allowing this “bad bacteria” to grow.
  • A doctor often spends more time with patients when they do NOT need an antibiotic.The decision about whether to use an antibiotic is not taken lightly. When your physician decides to NOT use an antibiotic, that often means they have taken more time to consider the best option for you. Your physician has considered the risks and benefits of treatment and asked the appropriate questions to arrive at the best course of action. Further, there is increasing evidence in the medical community that it is a good idea to take a “wait and see” attitude towards antibiotic usage due to increasing resistance and side effects, especially in children. Conditions such as ear infections, sore throat, sinus infection and cough can often be managed with a variety of other medications instead.
Is VITALSTREAMS safe and private?

Confidentiality is a respected part of VITALSTREAMS’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. VITALSTREAMS platform is hosted on a HIPPA compliant cloud in the United States of America. VITALSTREAMS can share your information with your Personal Care Physician (PCP) in accordance with applicable countries’ laws.

What system requirements do I need for VITALSTREAMS video conferencing?

To use video conferencing you need:

  • Windows®7, Vista, or XP Or Android, Mac
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • Highspeed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)
  • Zoom Video Conference Account 
I have a question that is not listed here. Can you help me?

Do not see your question? Do not worry. Just contact us (see: “Contact Section”). We have highly trained health service specialists standing by to take your call, 24/7/365.

Media Inquiries

For general media inquiries, email us at info@vital-streams.com

Partnerships

If you would like to learn more about partnering with Vitalstreams, please contact us at: info@vital-streams.com or fill out the form below.

Our core values

Vitalstreams reputation is the ultimate asset, and these core values guide our behaviors, judgments and how we accomplish our mission:

Integrity

We assure and maintain transparency in our relationships with each other and with our various constituencies.

Commitment to excellence

We lead through innovation, maximize technology to its fullest and relentlessly increase our knowledge.

Inclusiveness

We operate in a spirit of inclusiveness by providing opportunities and forums for our many stakeholders to be represented and heard across activities throughout the company.

Diversity

We vigorously encourage and welcome the power of diversity especially those who have been underserved or under-represented.

Consumer focus

We seek to understand, learn from and meet the needs of healthcare facilities and individuals in developing countries.

Accountability

We keep our commitments and make measurable progress to achieve our mission.

To use video conferencing you need: (Is this correct? Please confirm)
  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • Highspeed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)
  • Zoom Video Conferences Account

FREQUENTLY ASK QUESTION

To make payment please read the following instructions:
  • Search for a Doctor on the platform
  • Book an appointment by filling the online appointment form and submitting it
  • After submitting the form, the payment options accepted by the Doctor will be displayed.
  • Chose the payment option that you would like to use, make the payment,
  • Once the Doctor receives the payment notification, your booking will be confirmed.And you will receive a confirmation email and a reminder email or a text message 24 hours before your appointment.
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